TERMS AND CONDITIONS (LAST EDITION 05.03.2019)
- Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.
- The website www.fastpay-casino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Direx N.V., a company registered and established under the laws of Curacao, with registration number 131879 and registered address at Heelsumstraat 51 E-Commerce Park, Curacao, and its wholly-owned subsidiary, Direx Limited, with registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.
- Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
Changes of Terms and Conditions
- These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.
Who Can Play
- The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
- The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence is eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
- It is entirely and solely your responsibility to inquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
- The Company reserves the right to ask for the proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
- Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
- Fastpay Casino reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons. At the same time, all the funds on the player's balance will be paid to the same payment method from which it was deposited.
- Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
- NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador,Ethiopia, Ghana, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, South Korea, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, United States of America and United Kingdom.
- In addition to the above, it is not permitted to offer Planet of the Apes, Guns&Roses, Motorhead, Jimi Hendrix, Emoji Planet, Jumanji, Vikings in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine.
- Additionally, Universal Monsters series (the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) are not available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
- Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
- Players from Sweden are not allowed to take part in any promos and receive any bonuses
- Players from Canada are not eligible to play the games from NYX.
- The website allows playing for CURRENCIES: USD, EUR, CZK, CAD, AUD, PLN, RUB, NOK, BTC, ETH, DOGE, LTC, BCH.
Fees and Taxes
- You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
- By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout percentage of each game.
Disclaimer of Liabilities
- By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
- The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.
- In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
- If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
- The Casino, its directors, employees, partners, service providers:
• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
- You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
- You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
Use of Player’s Account
- Each player can create only one (1) personal account.
- Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.
- Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.
- The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected fraudulent actions including, but not limited to:
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made
• creating two or more accounts
• other types of cheating
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
- The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
• the use of stolen cards;
• creating more than one account in order to get advantage from casino promotions;
• providing incorrect registration data;
• any other actions which may damage the Casino.
- The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
- The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
- Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfil such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failure notification.
- Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times in slots (10 time in live or table games) the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
- The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected fraudulent actions including, but not limited to:
- FASTPAY Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.
- Please contact our support team at email@example.com to inquire about the payment methods which are most favourable for your country of residence.
- The minimal amount of deposit is 10USD/10EUR/15CAD/15AUD/40PLN/500RUB/100NOK/0.001BTC/0.2LTC/2000DOGE/0.05ETH/0.02BCH. The maximum amount of deposit depends on the payment method you decide to use.
Withdrawal / Refund Policy
- The minimal amount for withdrawal is 20USD/20EUR/30CAD/30/AUD/80PLN/1000RUB/200NOK/0.01BTC/0.2LTC/2000DOGE/0.05ETH/0.02BCH. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in instalments.
- The Casino reserves the right to check your identity prior to processing payouts and to hold withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. In suspesious cases we reserve the right to ask the player for additional documents for verification of payment methids and his personal details.
- The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country
- For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, Vietnam.
- For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.
- Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
- The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
- If a player wins more than 30,000 EUR (or equivalent in another currency), we reserve the right to divide the payout into monthly instalments of 20,000 EUR until the full amount is paid out. Maximum withdrawal amount processed to a player is 3000 EUR per day, 5000 EUR per week and 20000 EUR per month unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a VIP status.
- Time for withdrawal with e-wallets 0-15 minutes, for credit, debit cards or bank transfers 1-5 banking days. In some cases, time for withdrawal processing might take up to 12 hours.
- All bonuses are available for players from all countries unless otherwise stated.
- Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as an exchange of comp points.
- All bonuses are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Neteller etc), IP, and shared computer, e.g. public library or workplace.
- To receive a welcome 100% bonus up to 100 Euro (100 USD/1000 RUB/1000NOK/150CAD/150AUD/400PLN/0.02BTC/0.5ETH/0.5BCH/1LTC/20000DOGE), the player must enter the bonus code FASTWELCOME100 (only large letters) in the "at I have a bonus code" before making the first deposit.
- The minimum deposit amount for activation of a 100% welcome bonus is 20 EURO / USD, 1000 RUB, 30 CAD, 30 AUD, 200 NOK, 80 PLN, 0.0002 BTC, 0.05 ETH, 0.2 BCH, 0.4 LTC, 4000 DOGE.
- Wager requirements for bonus money are 40x of the bonus amount. For example, if a new player makes a first deposit with the FASTWELCOME100 bonus code of 100 EURO, then in order to fulfil the wagering requirements for bonus money, he needs to make bets worth 4000 EURO (40x100).
- In Fastpay casino winnings from any kind of deposit bonuses are not limited (capped).
- To receive a welcome free spins bonus, a player must make a deposit without a bonus code (entering any code, including FASTWELCOME100 cancels welcome free spins). The amounts of deposits are indicated below (free spins will be credited automatically, depending on the amount of the first deposit):
- 25 Starburst free spins: 10 USD, 10 EUR, 100 NOK, 15 CAD,15 AUD, 40 PLN, 500 RUB, 0.0015 BTC, 0.2 LTC, 2000 DOGE, 0.05 ETH, 0.02 BCH
- 100 Starburst free spins: 100 USD, 100 EUR, 1000 NOK, 150 CAD, 150 AUD, 400 PLN, 6500 RUB, 0.013 BTC, 2 LTC, 20000 DOGE, 0.5 ETH, 0.2 BCH
- 150 Starburst free spins: 200 USD, 200 EUR, 2000 NOK, 300 CAD, 300 AUD, 800 PLN, 13000 RUB, 0.026 BTC, 4 LTC, 40000 DOGE, 1 ETH, 0.4 BCH
- 300 Starburst free spins: 400 USD, 400 EUR, 4000 NOK, 600 CAD, 600 AUD, 1600 PLN, 26000 RUB, 0.05 BTC, 8 LTC, 80000 DOGE, 2 ETH, 0.8 BCH
- 500 Starburst free spins: 800 USD, 800 EUR, 8000 NOK, 1200 CAD, 1200 AUD, 3200 PLN, 52000 RUB, 0.1 BTC, 15 LTC, 150000 DOGE, 4 ETH, 1.5 BCH
- 1000 Starburst free spins: 1600 USD, 1600 EUR, 16000 NOK, 2400 CAD, 2400 AUD, 6400 PLN, 100000 RUB, 0.2 BTC, 30 LTC, 300000 DOGE, 8 ETH, 3 BCH
- Please also note that NetEnt games are not available in the following countries: Afghanistan, Albania, Algeria, Angola, Belgium, Bulgaria, Cambodia, Canada, Denmark, Ecuador, Estonia, France, Guyana, Hong Kong, Indonesia, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Players from these countries will not be able to use Starburst welcome offer promotion. These players will receive the same number of welcome free spins in Platinum Lighting online slot.
- If a player is suspected in abusing welcome free spins promotion, or if a player hasn’t wagered the sum of deposit at least 3 (three) times (excluding bets made at table and live games), FASTPAY Casino's management, at its sole discretion, reserves the right to cancel all free spin bonuses and any winnings acquired from them. To withdraw deposited money player needs to complete wagering in slots 3x (deposits sum).
- All Fastpay casino players who made at least one deposit with real money and lose (bets with bonus money are excluded) in slot machines (slots) no less then 10.00 EUR, 10.00 USD, 100 NOK, 15 CAD, 15 AUD, 40 PLN, 500RUB, 0.002 BTC, 0.04 ETH, 0.02 BCH, 0.2 LTC, 4700 DOG automatically qualified for a cashback program (10% of the loss). It is important to understand that the cashback is based on the total result for the reporting period.
- The cashback bonus is 10% of the total negative result (minus) for the reporting period (from the first to Friday to Thursday) in slot machines (slots). For example, if a player (by the end of the week) lost 1000 euro in the slots, he will receive a 100 euro cashback bonus with 500 euro wagering requirements (5x).
- The cashback bonus is issued every Friday following the reporting week (from 18-00 to 22-00 UTC) to the player's account in the same currency.
- Cashback bonus is calculated only from the loss of real money (bets with bonus money are excluded) in slot machines (slots). All live (live games with the dealer), board games, lotteries, and so on (except for slots) are excluded from the cashback promotion.
- Cashback bonus is issued with the 5x wagering requirements. For example, if a player received 100 euro as cashback bonus, then the sum of the bets should be 500 euro.
- Cashback bonus must be wagered within 5 days from the date of issue. If the bonus is not wagered in the specified period of time, it will be lost without the possibility of recovery.
- If the player’s account is in the self-exclusion mode (cooling off) at the time of the cashback charge (Friday), the cashback bonus will not be credited. Self-exclusion cannot be removed. The manual bonus issue is not allowed.
- All bonus codes must be entered using capital letters only.
- All winnings from welcome free spins offer must be wagered 40 times before they can be withdrawn. The sum of weekly reload bonus must be wagered 40 times before being withdrawable.
- Take note that game contributions have different percentages towards the wagering requirements: Slots – 100% (except for the specified games below)
- Play with an active bonus on these games is prohibited: All Live games and table games of all providers and: Agent Jane Blonde, Alchymedes, Alhemist's gold, Art of the heist, Astro Legends, Avalon, Avalon II, Baker's Treat, Baron Samedi, Battle Royal, Beautiful Bones, Bikini Party, Blood Suckers, Blood Suckers 2, Cazino Zeppelin, Crystal Crush, Dead or Alive, Dark Vortex, Dark Joker Rises, Devil's Delight, Divine Forest, Double dragons, Dragon Dance, Dragon Ship, Dwarf Mine, Castle Builder, Castle Builder II, Crystal Rift, Divine Forest, Double Dragons, Dragon Dance, Eggomatic, Eye of the Kraken, Fruits Deluxe, Forbidden Throne, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Golden Legend, Golden Owl Of Athena, Happy Halloween, High Society, Holiday Season, Holmes, Hot Ink, Hugo 2, Icy gems, Jingle Spin, Jokerizer, Lemur Does Vegas, Lucky Angler, London Hunter, Max Quest: Wrath Of Ra, Medusa, Merlins Millions, Minotaurus, Moon Princess, Mount of Olympus - Revenge of Medusa, MULTIFRUIT 81, Mystery Joker, Mystery Joker 6000, Ninja, Nitro Circus, Pearls of India, Peek-a-Boo - 5 Reel, Penguin City, Pimped, Pumpkin Patch, Rabbit in the Hat, Rage to Riches, Reactoonz, Reel Gems, Reel Steal, Retro Reels slots series (all), Riches of RA, Rise of Olympus, Robin Hood: Shifting Riches, Royal Masquerade, Scrooge, Scudamores Super Stakes, Sea Hunter, Slotomoji, Spina Colada, Stardust, Sugar Pop, Sugar Pop 2, Super Wheel, Tower Quest, Terminator 2, Thunderstruck, Tomb Raider, Troll Hunters, Tut's Twister, Untamed Wolf Pack, Untamed Bengal Tiger, Untamed Giant Panda, Untamed Crowned Eagle, Vampire: The Masquerade - Las Vegas, Vikings go Berzerk, Vikings go to hell, Viking Runecraft, Wheel of Wealth, Wild Orient, Wish Master, Wolf Hunters, Xmas Joker, Zombie Hoard.
- The free spins must be activated within 2 (two) days of receipt. Activated free spins expire after 7 (seven) days. The winnings from the free spins must be wagered within 7 (seven) days. Weekly reload bonus expires within 4 (four) days from the date of activation.
- Players can request a withdrawal of their deposits prior to meeting the wagering requirements but keep in mind that the bonus and winnings will be forfeited.
- When playing with a bonus, real money will be spent first. Placed bets are subtracted from the player’s cash balance while they are betting, but if no cash is available the deduction will be geared towards the player’s bonus balance.
- Bonus funds and winnings shall be voided after the expiration of the bonus.
- When playing with bonus money (including welcome free spins winnings), playthrough (wagering) requirements should be first met before player can bet an amount higher than 5 EUR / 5 USD / 20 PLN / 7.5 CAD / 7.5 AUD / 50 NOK / 300 RUB unless otherwise stated. This limit applies to a whole game round and includes double up wagers after a game round has been completed. All table games such as blackjack, baccarat, Hi-Lo, videopoker, poker, craps, roulette and others, as well as all live games and arcade games are included in this limitation. Violation of this rule can lead to cancellation of bonus and all winnings acquired before meeting wagering requirements. This decision is made at the sole discretion of FASTPAY Casino management.
- Any bonus can be removed prior to any wagering conditions being met. Please contact FASTPAY Casino customer support for more details on how to cancel a bonus or use "Forfeit bonus" button in your account, but please keep in mind that the bonus money and winnings will be forfeited.
- Only one deposit bonus can be claimed at a time. Bonuses related to deposit cannot be combined.
- FASTPAY Casino management has the right to void any bonuses or winnings obtained through suspected deceptive behaviour.
- Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited.
- Any player with active cooling-off or self-exclusion period is not eligible to participate in any FASTPAY Casino promotions and will not receive any bonuses during this time.
- If you have made the deposit, but no bonus appeared on your account, please, do not place any bets, and we will credit it manually. Please, contact our support team at firstname.lastname@example.org or via Live Chat.
- In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
- The maximum payout from any no deposit bonus (including free spins and excluding cashback) is 50 EUR, 50 USD, 3500 RUB, 200 PLN, 75 CAD, 75 AUD, 500 NOK, 75 CAD, 1500 UAH, 0.01 BTC, 0.2 ETH, 0.1 BCH, 1.0 LTC, 10000 DOG. All winnings that above this amount will be cancelled during any payout request.
- The maximum payout from any no deposit bonus (free spins) for registration (sign up) is 10 EUR / 10 USD / 40 PLN / 15 CAD / 15 AUD / 100 NOK / 500 RUB / 300 UAH / 0.0002 BTC / 0.2 LTC / 2000 DOGE / 0.05 ETH / 0.02 BCH. All winnings above this amount will be cancelled during any withdrawal request.
- FASTPAY Casino management has the right to update bonus terms at any time.
- An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
- You authorise the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your account is deemed inactive, and on the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
- You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.
- Complaints are handled in the support department and escalated in the organisation of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.
- If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
- In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
- When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
- Gambling at an online casino should always be aimed at entertainment. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realise that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
- If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
- To assist you in gambling responsibly we have limits on deposits or user account activity that you can set yourself. This functionality can be accessed within your user profile in the “Limits” section.
- Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at email@example.com.
- Deposit Limit. You can set a limit on your deposits for a day, a week, or a month.
- Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance as it is based on the initial deposit instead of the winnings.
- Wager Limit. A limit on the wagered amount for a day, a week, or a month.
- Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period.
- Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated. Please note that in “cooling-off mode” all active bonuses will be forfeited
- Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
- Self-exclusion by request You may contact our Support Team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
PROTECTION OF MINORS.
- The Casino only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
- However, we realise that due to a wide availability and nature of the Internet people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information: