TERMS AND CONDITIONS (LAST UPDATED: 15.01.2020)
- Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent to the Terms and Conditions.
- The website www.fastpay-casino.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by Direx N.V., a company registered and established under the laws of Curacao, with the registration number 131879 and the registered address at Heelsumstraat 51 E-Commerce Park, Curacao, and its wholly-owned subsidiary, Direx Limited, with the registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.
- Direx N.V. is officially registered by the Government of Curaçao as an Information Provider, legally authorized to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
Changes of the Terms and Conditions
- These Terms and Conditions may be changed by the Casino when such a need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to visit this page regularly and check for possible changes. Please note that we post the date of the last revision of the T&C at the top of this page.
Who Can Play
- The Casino accepts players only from those countries and geographic regions, where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations in the particular jurisdiction before placing bets on the website.
- The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the gambling age specified by the jurisdiction of player’s residence. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling. Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
- It is entirely and solely your responsibility to inquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.
- The Company reserves the right to ask the player for proof of his or her age and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
- Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
- Fastpay Casino reserves the right to refuse the service (and to close the account) to the visitor, without explaining the reasons. At the same time, all the money on the player's balance will be paid to the same payment method from which it was deposited.
- Please bear in mind that some games may be unavailable in certain jurisdictions, as required by policies of games providers, which may change from time to time.
- NetEnt games are unavailable for players from Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, Sudan, Switzerland, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, the United States of America and the United Kingdom.
- In addition to the above, Jumanji, Emoji planet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes, Vikings, Narcos, Conan, Ozzy Osbourne are unavailable in Azerbaijan, Canada, China, India, Indonesia, Malaysia, Qatar, Russia, South Korea, Thailand, Tunisia, Turkey, Ukraine.
- Additionally, games from Universal Monsters series (the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) are not available in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
- Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as, but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, and Ukraine. The Casino will make reasonable efforts to prevent players from these countries to access the games, but if a player from any of the stated countries wins the jackpot, this jackpot win will be annulled.
- Players from Sweden are not allowed to take part in any promos and receive any bonuses
- Players from Canada are not eligible to play the games from NYX.
- Players from Philippines are not eligible to play the games from Pragmatic Play, including Pragmatic Live.
- The website allows playing for the following CURRENCIES: US dollar (USD), Euro (EUR), Czech Koruna (CZK), Canadian Dollar (CAD), Australian Dollar (AUD), Polish Zloty (PLN), Russian Ruble (RUB), Norwegian Krone (NOK), Ukrainian Hryvnia (UAH), Bitcoin (BTC), Ethereum (ETH), Dogecoin (DOGE), Litecoin (LTC), Bitcoin Cash (BCH).
Fees and Taxes
- You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.
- By accepting these Terms and Conditions you confirm that you know and understand rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.
Disclaimer of Liabilities
- By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.
- The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or interrupts any player’s gaming.
- In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
- If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, an error in the paytables, a human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute your debt owed to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
- The Casino, its directors, employees, partners, service providers:
• do not warrant that the software or the Website is/are fit for their purpose;
• do not warrant that the software and Website are free from errors;
• do not warrant that the Website and/or games will be accessible without interruptions;
• shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.
- You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
- You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.
Use of a Player Account
- Each player can create only one (1) personal account.
- Creating multiple Player Accounts by the same player can lead to termination of all such accounts and confiscation of all funds on the balances. The player shall not provide access to his or her Player Account or allow any third party, including, but not limited to minors, to use the Website.
- Any returns, winnings or bonuses which a player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return any such funds which have been withdrawn from the Duplicate Account to us on demand.
- The Website can only be used for personal purposes and shall not be used for any type of commercial profit.
- Only one account in Fastpay casino can be opened per one person, one IP address, one physical address, one device, one payment wallet or bank card owner. The violation of this rule will lead to the blocking of the account and confiscation of active balance.
- The Company has a strict anti-fraud policy and applies various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
• participating in any type of collusion with other players
• development of strategies aimed at gaining of unfair winnings
• fraudulent actions against other online casinos or payment providers
• chargeback transactions with a credit card or denial of some payments made earlier
• creating two or more player accounts
• other types of cheating
or becomes a bankrupt in the country of residence, the Company reserves the right to terminate such Player Account and suspend all payouts to this player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform appropriate regulatory bodies of the fraudulent actions performed by the player.
- The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, the same as for the reasons of:
• use of stolen cards;
• creating more than one account (including any other actions to get advantage from casino promotions);
• providing incorrect registration data;
• any other actions, which may damage the Casino.
- Fastpay casino reserves the right to withdraw funds from a player's account to any of the payment systems that was previously used to replenish the account. At the same time, actions to exchange money between payment systems using the casino site are not allowed. Such actions may result in denial of payment, blocking of the account and confiscation of funds in the account.
- The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
- In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents. Modification of photo documents using any special software is strictly prohibited. If requested documents are not provided by the player within one month from the moment of the request, we reserve the right to confiscate the player’s balance and close his account. In case of suspicion of fraudulent actions against a casino or payment systems, we reserve the right to request additional documents to verify the player’s payment data and to identify the player.
- It is strictly against the rules to use third party payment systems or bank cards for depositing and payouts. If a player performs such an action, his or her player account will be closed, and all the funds on the balance will be seized. We reserve the right to ask for additional supporting documents to prove that the account in the payment system belongs to the player.
- The Casino reserves the right to retain payments if there is suspicion or evidence that manipulation of the casino system took place. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
- Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report any error or incompleteness to the Casino immediately. Should you fail to fulfil such obligations, the Casino has a right to fully compensate all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failure notification.
- Please note that if you requested a withdrawal, but the sum of bets made since last deposit does not exceed three (3) times for slots (10 times for live or table games) the size of the latest deposit, such a withdrawal will be charged with a 10% fee, which should be confirmed by a user in the live chat (or via email firstname.lastname@example.org).
- The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
- The Company has a strict anti-fraud policy and applies various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- FASTPAY Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods.
- Please contact our support team at email@example.com to inquire about the payment methods, which are most favorable for your country of residence.
- The minimal amount of deposit is 10 USD / 10 EUR / 15 CAD / 15 AUD / 40 PLN / 500 RUB / 100 NOK / 250 CZK / 500 RUB / 300 UAH / 0.001 BTC / 0.2 LTC / 2,000 DOGE / 0.05 ETH / 0.02 BCH / 8,800 DOGE. The maximum amount of a deposit depends on the payment method you decide to use.
- The minimal amount for withdrawal is 20 USD / 20 EUR / 30 CAD / 30 AUD / 80 PLN / 1,000 RUB / 600 UAH / 200 NOK / 0.01 BTC / 0.2LTC / 0.05 ETH / 0.02 BCH / 17,200 DOGE. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit set by a particular payment system, we will ask you to split the amount into instalments.
- The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused, and the Player Account terminated. In suspicious cases we reserve the right to ask the player for additional documents for verification of payment methods and his personal details.
- The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. The additional requirements are that the respective credit card should not be a corporate credit card and the card should be issued in a supported country.
- For Visa, the following countries are not supported: Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Korea, Macau, Malaysia, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, USA, and Vietnam.
- For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, and Latvia, Luxembourg, Malta, Monaco, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
- Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
- The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than the one displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
- All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.
- If a player wins more than 20,000 EUR (or equivalent in another currency), we reserve the right to divide the payout into monthly instalments of 20,000 EUR until the full amount is paid out. The maximum withdrawal amount processed to a player is 3,000 EUR per day, 5,000 EUR per week and 20,000 EUR per month unless otherwise is specified in the promotional Terms & Conditions, where exceptions can be made for players with VIP status. Progressive jackpots are paid outside of limits. Currency equivalents: Daily 3,000 EUR limit: 3,000 USD, 210,000 RUB, 30,000 NOK, 75,000 CZK, 4,500 CAD, 4,500 AUD, 13,500 PLN, 90,000 UAH, 0.322 BTC, 11.2 BCH, 18.5 ETH, 48 LTC, 1,380,000 DOGE. Weekly 5,000 EUR limit: 5,000 USD, 350,000 RUB, 50,000 NOK, 125,000 CZK, 7,500 CAD, 7,500 AUD, 22,500 PLN, 150,000 UAH, 0.536 BTC, 18.66 BCH, 30.83 ETH, 80 LTC, 2,300,000 DOGE. Monthly 20,000 EUR limits: 20,000 USD, 1,400,000 RUB, 200,000 NOK, 500,000 CZK, 30,000 CAD, 30,000 AUD, 90,000 PLN, 600,000 UAH, 2.14 BTC, 74.6 BCH, 123.3 ETH, 320 LTC, 9,200,000 DOGE.
- A player can request free withdrawal (payment) of funds no more than 2 times a day (24 hours). Any withdrawal (cashout), after which a deposit was made (the player account was replenished) is considered a single withdrawal. Several withdrawals requested in a row (without replenishing the account between them) are considered one withdrawal. If a player has already used up his or her withdrawal limit, a day (24 hours) should pass from the moment of the last withdrawal of funds until the next withdrawal request can be approved. If a player wants to receive the third (and further) payment in 24 hours, a 10% fee is charged. To confirm charging of the fee, the player should contact the casino via live chat or by e-mail to firstname.lastname@example.org.
- Withdrawal to e-wallets takes 0-15 minutes; credit, debit cards, or bank transfers take 1-5 banking days. In some cases, processing a withdrawal request may take up to 12 hours.
- You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to EUR 16 or equivalent.
- All progressive jackpot wins will be paid in full.
- Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.
- A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
- If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
- Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
- In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
- All bonuses are available to players from all countries, unless otherwise is stated.
- No bonuses are available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
- Only new players can receive a welcome bonus pack. Activation of or any kind of bonuses (including VIP program bonuses) is allowed once from one computer, one IP address, one actual address and one person. It is forbidden to use one payment system on different accounts. Violation of any of these terms will result in account blocking and confiscation of all funds on the balance.
- To receive the 1st deposit 100% welcome bonus of up to 100 EUR (100 USD, 10,000 RUB, 1,000 NOK, 2,500 CZK, 150 CAD, 150 AUD, 450 PLN, 3,000 UAH, 0.01 BTC, 0.65 ETH, 0.4 BCH, 1.5 LTC, 44,000 DOGE) + 100 free spins, a player should make the first (only the first) deposit without any bonus codes (any bonus code will cancel this bonus). Free spins are a part of the bonus. If the bonus or any winnings from free spins are canceled, free spins series issue will be interrupted and further issues of free spins will be canceled. The minimum deposit amount for activation of the first deposit 100% welcome bonus is 20 EURO / USD, 200 NOK, 90 PLN, 30 CAD, 1,000 RUB, 600 UAH, 30 AUD, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE. If a player wants to play without any bonus, he or she can cancel it in the Bonus section, or ask the live chat support team for assistance. The wagering requirements for the bonus money is 50x. For example, if a new player deposits 100 EURO, he has to wager 5,000 EURO (100x50) in order to fulfil the wagering requirements for the bonus money. Wagering requirements for the welcome bonus should be completed in 2 days; otherwise, the bonus and all winnings will be forfeited. The 100 free spins will be issued daily, 20 free spins per day (5 days in a row). Wagering requirements for the free spins winnings are 50x, and the winnings are limited to 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1,250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE. Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP loyalty program.
- The second deposit bonus string can be received for the second deposit only. Please remember that activation of all bonuses, including this bonus, is acceptable only once from one computer, one IP address, one actual address, and one person. Using one account in a payment system for different player accounts is forbidden. If any of these terms is violated, the perpetrator’s player account will be blocked and all funds on the balance will be seized. To receive the second deposit bonus 75% up to 50 euro (50 USD, 5,000 RUB, 500 NOK, 1,250 CZK, 75 CAD, 75 AUD, 225 PLN, 1500 UAH, 0.005 BTC, 0.32 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE), a player should make the second deposit (only the second one) without any bonus code. The amount of the second deposit should be at least 20 EURO / USD, 200 NOK, 90 PLN, 30 CAD, 1000 RUB, 600 UAH, 30 AUD, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE. If a player wants to cancel this bonus, he or she can do this either in Bonus section or with the help of our live chat support team (the live chat button is in the right bottom corner of the screen). The wagering requirement for the bonus money is 50x of the bonus amount. For example, if a new player deposits 60 EURO, in order to fulfil the wagering requirements for the bonus money, he will have to wager 2250 EURO (45x50). The wagering requirements for this bonus should be met in 2 days; otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited. Please note that all bets made with the bonus money are excluded from the player’s progressing in the VIP loyalty program.
- VIP loyalty program. For bets in slot games, 1 status point is given for accumulated bet amount of 20€ or its equivalent in any other currency. For bets in live games, 1 status point is given for accumulated bet amount of 200€ or its equivalent in any other currency. Redeemable points can be exchanged for bonus money once a year, from December 20 to 31. Players with VIP levels 1, 2, 3, 4 are not eligible for this bonus. The exchange rate of points depends on the player’s VIP level at the time of the exchange. For VIP level 5, the exchange rate will be 225 points for 1 euro or equivalent. For VIP level 6, the exchange rate will be 200 points for 1 euro or equivalent. For VIP level 7, the exchange rate will be 175 points for 1 euro or equivalent. For VIP level 8, the exchange rate will be 150 points for 1 euro or equivalent. For VIP level 9, the exchange rate will be 125 points for 1 euro or equivalent. For VIP level 10, the exchange rate will be 100 points for 1 euro or equivalent. For the Black level, an individual exchange rate will be set. All comp points are reset on a yearly basis. The number of comp points can be seen on the balance page. Only real money bets are counted when generating Loyalty Points (the bets made with bonus money are not counted). All free spins should be activated within 48 hours after receiving them; otherwise, they will expire. All Free Spins winnings and cash bonuses should be wagered within the next 2 days after receiving them, otherwise they will expire. All reload bonuses can be activated only by players who have got an invitation email for this bonus (which means that they are not excluded from the VIP program). You can read about it in more detail below. All reload bonuses should be wagered within the next 2 days after activation; otherwise, they will expire. All winnings from any kind of no deposit free spins are limited to 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1,250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE. The minimum deposit amount for any deposit bonus is 20 EURO/USD, 1,000 RUB, 600 UAH, 90 PLN, 30 CAD, 30 AUD, 200 NOK, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE.
- Entry level-up free spins. Players from Levels 1 are not eligible for this bonus. If not stated otherwise, winnings from Free Spins for each level are limited to 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE or equivalents in other currencies. Entry level Free spins can be claimed once per player and per level. The number of free spins depends on the player’s level in the VIP program: Level 2 - 20 free spins, Level 3 - 50 free spins, Level 4 - 100, free spins, Level 5 - 150 free spins, Level 6 - 200 free spins, Level 7 - 300 free spins. For example, when a player is moving from 2nd to 3rd level, he or she will get 50 free spins, when moving from 3rd to 4th - 100 free spins, etc. Wagering requirements for winnings from free spins in this type of bonuses are 10x.
- The Entry-level cash bonus. Players of Levels 1, 2, 3, 4, 5, 6, 7 are not eligible for this bonus. The amount of the entry-level cash bonus at Level 8 is 150 EUR, or its equivalent in other currencies. At Level 9 it’s 1000 EUR, or an equivalent sum in other currencies. At Level 10 it’s 2,500 EUR, or its equivalent in other currencies. Wagering requirements for all entry-level Cash bonuses are 10x. The entry level cash bonus can be claimed once per player and per level.
- Tuesday reload bonus. Players with VIP Levels 1, 2, and 3 are not eligible for this promotion. Only the players who received an email invitation to this reload bonus can activate it (receiving the email means that they were not excluded from the VIP program). The amount of the Tuesday reload bonus equals 50% of the deposit, up to 100 EUR (100 USD, 7,000 RUB, 1,000 NOK, 2,500 CZK, 150 CAD, 150 AUD, 450 PLN, 3,000 UAH, 0.01 BTC, 0.65 ETH, 0.4 BCH, 1.5 LTC, 44,000 DOGE). The minimal deposit for activating the bonus is 20 EURO / USD, 200 NOK, 90 PLN, 30 CAD, 1,000 RUB, 600 UAH, 30 AUD, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE. Wagering requirements for Tuesday reload bonus are the following: Levels 4, 5 ,6, 7 - 40x of the bonus amount. Levels 8, 9, 10 - 35x of the bonus amount.
- Friday reload bonus. Players of VIP Levels 1, 2, 3 are not eligible for this bonus. The minimal amount for activating this bonus is 20 EURO / USD, 200 NOK, 90 PLN, 30 CAD, 1,000 RUB, 600 UAH, 30 AUD, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE. Depending on the player’s VIP level, the amounts and the terms of Friday reload bonus are as follows: Level 4 - 50% of the deposit. The maximum amount is 50 EUR (50 USD, 3,500 RUB, 500 NOK, 1250 CZK, 75 CAD, 75 AUD, 225 PLN, 1,500 UAH, 0.005 BTC, 0.32 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE). The wagering requirement is 40x. Level 5 - 55% of the deposit up to 100 EUR (100 USD, 7,000 RUB, 1,000 NOK, 2,500 CZK, 150 CAD, 150 AUD, 450 PLN, 3,000 UAH, 0.01 BTC, 0.65 ETH, 0.4 BCH, 1.5 LTC, 44,000 DOGE). The wagering requirement is 40x. Level 6 - 60% of the deposit up to 150 EURO (150 USD, 10,500 RUB, 1,500 NOK, 3,750 CZK, 225 CAD, 225 AUD, 675 PLN, 4,500 UAH, 0.015 BTC, 0.96 ETH, 0.6 BCH, 2.25 LTC, 66,000 DOGE). The wagering requirement is 40x. Level 7 - 65% of deposit up to 200 EUR (200 USD, 14,000 RUB, 2,000 NOK, 5,000 CZK, 300 CAD, 300 AUD, 900 PLN, 6,000 UAH, 0.02 BTC, 1.3 ETH, 0.8 BCH, 3 LTC, 88,000 DOGE). The wagering requirement is 40x. Level 8 - 75% of deposit up 200 EUR (200 USD, 14,000 RUB, 2,000 NOK, 5,000 CZK, 300 CAD, 300 AUD, 900 PLN, 6,000 UAH, 0.02 BTC, 1.3 ETH, 0.8 BCH, 3 LTC, 88,000 DOGE). The wagering requirement is 40x. Level 9 - 100% of deposit up to 200 EUR (200 USD, 14,000 RUB, 2,000 NOK, 5,000 CZK, 300 CAD, 300 AUD, 900 PLN, 6,000 UAH, 0.02 BTC, 1.3 ETH, 0.8 BCH, 3 LTC, 88,000 DOGE). The wagering requirement is 35x. Level 10 - 150% of deposit up to 200 EUR (200 USD, 14,000 RUB, 2,000 NOK, 5,000 CZK, 300 CAD, 300 AUD, 900 PLN, 6,000 UAH, 0.02 BTC, 1.3 ETH, 0.8 BCH, 3 LTC, 88,000 DOGE). The wagering requirement is 35x.
- Saturday Free spins. Players of VIP Level 1 are not eligible for this bonus. Level 2 players get 15 free spins. The maximum winnings are limited to 50 EUR or its equivalents in other currencies. The wagering requirement is 50x. Level 3 players get 25 free spins. The maximum winnings are 50 EUR or its equivalents in other currencies. The wagering requirement is 45x. Level 4 players are eligible for 35 free spins. The maximum winnings are 75 EUR or its equivalents in other currencies. The wagering requirement is 40x. Level 5 players will receive 45 free spins. The maximum winnings are 75 EUR or its equivalents in other currencies. The wagering requirement is 35x. Level 6 players receive 55 free spins. The maximum winnings are 100 EUR or its equivalents in other currencies. The wagering requirement is 30x. Level 7 players get 75 free spins. The maximum winnings are 100 EUR or its equivalents in other currencies. The wagering requirement is 25x. Level 8 players receive 100 free spins. The maximum winnings are 100 or its equivalents in other currencies. The wagering requirement is 20x. Level 9 players are eligible for 150 free spins. The maximum winnings are 100 EUR or its equivalents in other currencies. The wagering requirement is 20x. Level 10 players get 500 free spins. The winnings are limited to 150 EUR or its equivalents in other currencies. The wagering requirement is 10x. The player will be eligible for this bonus, if the total sum of his or her bets placed over the previous 6 days (excluding the day the spins are issued), exceeds the certain amount. This minimum amount equals 20 EURO or its equivalents: 20 USD, 200 NOK, 90 PLN, 30 CAD, 1,000 RUB, 600 UAH, 30 AUD, 500 CZK, 0.004 BTC, 0.13 ETH, 0.08 BCH, 0.3 LTC, 8,800 DOGE.
- Birthday bonus. Birthday bonus is available only once in a year. Players of VIP Level 1 are not eligible for this bonus. This bonus can’t be activated, if either a cooling-off or self-exclusion limit is applied at the player’s account. he player should type FASTBIRTHDAY (in all caps) in the bonus code field during his or her birthday (exactly on this day). The bonus cannot be activated on any other day. The player will be eligible for this bonus, if he or she wagered no less than 50% of the required amount, which has to be wagered to achieve the current status of the player, since the previous issue of Birthday Bonus. For example, if a player is at VIP Level 8, he or she has to get at least 1000 points over the previous 365 days in order to receive Birthday Bonus; otherwise, the bonus will not be issued. Wagering requirements for the Birthday bonus, both for the cash bonus and winnings from free spins, are 10x. Winnings from Birthday bonus Free Spins are limited to 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE, for each level. The number of free spins depends on the player’s level in the VIP program: Level 2 - 20 free spins, Level 3 - 50 free spins, Level 4 - 100, free spins, Level 5 - 150 free spins, Level 6 - 200 free spins, Level 7 - 300 free spins. The amounts of the cash bonus are the following: Level 8 - 150 EUR or its equivalents in other currencies, Level 9 – 1,000 EUR or its equivalents in other currencies, Level 10 - 2,500 EUR or its equivalents in other currencies.
- Monthly cashback. Players with VIP levels 1, 2, 3, 4, 5, 6, 7, and 8 are not eligible for this bonus. Player with VIP levels 9 and 10 will get back 10% of their losings in slot games at 18-00 UTC every 1st day of the month. The bonus is calculated from the net result in all slot games for the previous 30 days. (Only slots’ losings are counted; live, table and other games are excluded from this promotion).
- Abuse of Bonuses and exclusion from VIP program. If a player’s bonus rating (total bonuses*100)/(total deposits amount) exceeds 50% after 8 deposits, he or she will be excluded from the VIP program and won’t be able to receive any bonuses until this ratio gets below 50%. We will send the player an email notification about the temporary exclusion from the VIP program and stop sending him or her invitations to reload bonuses and free spins. When the bonus rating descends to below 50%, the player’s membership in the VIP program will resume. Fastpay casino reserves the right to exclude any player from the VIP program. No bonuses will be issued, if responsible gambling limits (cooling off or self-exclusion) are applied at the player’s account.
- Please note that bets in different games count towards the wagering requirements to different extent. Bets in slots count 100%, except for the games specified below:
- Players won’t be able to place bets with bonus money while playing the following games: all live games and table games from all providers; such slot games as Agent Jane Blonde, Agent Valkyrie, Alchymedes, Alhemist's gold, Art of the heist, Astro Legends: Lyra and Erion, Avalon, Avalon II, Baker's Treat, Baron Samedi, Battle Royal, Beautiful Bones, Berryburst MAX, Bikini Party, Blaze of Ra, Blood Suckers, Blood Suckers 2, Book of Oz, Bookie of Odds, Break Da Bank, Break Da Bank Again, Break Da Bank Again Respin, Castle Builder, Castle Builder II, Cazino Cosmos, Cazino Zeppelin, Cool Buck, Craps, Crystal Crush, Crystal Rift, Cupid Strike 2, Dark Joker Rises, Dark Vortex, Da Vinci's Treasure, Dead or Alive, Dead or Alive 2, Devil's Delight, Diamond Mine Extra Gold All Action, Divine Forest, Double dragons, Dragon Dance, Dragon Ship, Dwarf Mine, Eggomatic, Extra Chilli, Eye of the Kraken, Heroes' Gathering, Forbidden Throne, Forsaken Kingdom, Fruits Deluxe, Gems Odyssey, Gems Odyssey 92, Golden Legend, Golden Owl Of Athena, Happy Halloween, High Society, Holiday Season, Holmes and the Stolen Stones, Hot Ink, Hugo 2, Icy gems, Immortal Romance, Jackpot Raiders, Jade Butterfly, Jammin' Jars, Jingle Spin, John Hunter and The Tomb of the Scarab Queen, John Hunter and the Aztec Treasure, Jokerizer, Joker 6000, Jurassic Park, Kingmaker, Le Kaffee Bar, Lemur Does Vegas, Let’s Get Ready To Rumble, Lucky Angler, London Hunter, Magic of Sahara, Мagic Оak, Max Quest: Wrath Of Ra, Medallion, Medusa, MegaBoy, Megaways slots series (all), Merlins Millions, Mighty Kong, Millionaire, Mines of Gold, Minotaurus, Moon Princess, Mount of Olympus - Revenge of Medusa, MULTIFRUIT 81, Mystery Joker, Mystery, Ninja, Nitro Circus, Opal Fruits, Ozwin’s Jackpots, Pearls of India, Peek-a-Boo - 5 Reel, Penguin City, Pets Go Wild, Pimped, Pink Elephants, Pirates Frenzy, Playboy, Pretty Kitty, Pumpkin Patch, Queen of Gold, Rabbit in the Hat, Rage to Riches, Reactoonz, Reel Gems, Reel Rush 2, Reel Steal, Retro Reels slots series (all), Riches of RA, Rise of Olympus, Robin Hood: Shifting Riches, Rockabilly Wolves, Royal Masquerade, Scrooge, Scudamores Super Stakes, Sea Hunter, Secret of the Stones, Serenity Kings, Single Deck Blackjack Professional Series, SkullsUP!, Slotomoji, Spectacular Wheel of Wealth, Spina Colada, Stardust, Sugar Pop, Sugar Pop 2, Summer Splash, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Wheel, Temple Tumble, Terminator 2, Texas Hold'em Professional Series, The Dark Joker Rizes, The Final Countdown, The Finer Reels Of Life, The French Roulette, The Wish Master, Three Musketeers, Thunderstruck, Thunderstruck 2, Tomb Raider, Tomb Raider - Secret of the Sword, Tower Quest, Tree of Fortune, Troll Hunters, Turn It Up, Tut's Twister, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Vegas High Roller, Victorious MAX, Viking Clash, Vikings go Berzerk, Vikings go to hell, Viking Runecraft, Village People Macho Moves, Wheel of Wealth, Wheel of Wealth Special Edition, White Rabbit, Who's the Bride, Wicked Circus, Wild Orient, Wolf Hunters, Xmas Joker, Zombie Hoard, 1429 Uncharted Seas, 300 Shields.
- The free spins must be activated within 24 hours of receipt. Activated free spins expire after 2 (two) days. The winnings from the free spins must be wagered within 2 (two) days. All deposit bonuses expire in 2 (days) days from the date of their activation.
- Players can request withdrawal of their deposits before meeting the wagering requirements, but please bear in mind that the bonus and all winnings derived from it will be forfeited.
- When a player places bets with an active bonus, real money will be spent first. The bet amounts will be taken from the player’s real balance. When the real balance is empty, the bet amounts will be deducted from the bonus balance.
- After the bonus expires, both this bonus and the winnings derived from it, will be cancelled.
- When playing with an active bonus (including the winnings from free spins), a player must meet the wagering requirements (wager / turnover) as to these bonus funds before he or she will be able to place bets higher than 5 EUR / 5 USD / 7.5 CAD / 7.5 AUD / 20 PLN / 50 NOK / 300 RUB / 200 UAH / 0.00065 BTC, 0.025 ETH, 0.1 BCH, 0.2 LTC, 2,000 DOGE, unless otherwise is stated. This restriction applies to the entire game round, as well as to doublings after the game round is completed. If a player exceeds the maximum bet when playing with a bonus, the bonus and all winnings received before meeting the wagering requirements can be cancelled. This decision is made at the sole discretion of FASTPAY Casino’s management team.
- Any bonus can be removed before meeting any wagering requirements. Please contact FASTPAY Casino customer support for more details or use Forfeit bonus button in Bonus section of your account. But please keep in mind that in such a case the bonus money and winnings derived from it will be forfeited.
- Only one deposit bonus can be activated at a time. Deposit bonuses cannot be combined.
- FASTPAY Casino has the right to cancel any bonuses and winnings, if there are suspicions that they were acquired dishonestly or result from the player’s breaking any provision of terms and conditions.
- Any player with active limits, such as cooling-off period or self-exclusion, is not eligible for any promotions at FASTPAY Casino and cannot receive any bonuses when these restrictions are applied.
- Postponing any round in any game, including free spins features and bonus features (or any other accumulating advantage) played with the bonus money (i.e. putting them off to a time when you have no more wagering requirements and/or performing new deposit(s), while having free spins features or bonus features still available in a game) is prohibited. In such a case the perpetrator’s player account will be blocked and all funds on the balance will be seized.
- Any player with active cooling-off or self-exclusion period is not eligible to participate in any FASTPAY Casino promotions and will not receive any bonuses during this time.
- If you make a deposit but no bonus appears at your account, please do not make any bets and contact support team via email (email@example.com) or Live Chat (its button is in the right bottom corner of the screen), and we will credit the bonus manually.
- In case of any discrepancy between the English version and the non-English version of these Bonus Terms, the English version shall always prevail.
- If not stated otherwise, the maximum payout from any no deposit bonus (including free spins) is 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1,250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE. All winnings above this amount will be cancelled when wagering is finished.
- The maximum payout from any no-deposit bonus (including free spins) for registration (sign up) is 10 EUR / 10 USD / 40 PLN / 15 CAD / 15 AUD / 100 NOK / 250 CZK/ 500 RUB / 300 UAH / 0.001 BTC / 0.15 LTC / 4,200 DOGE / 0.05 ETH / 0.03 BCH. All winnings above this amount will be cancelled when wagering is finished. The wagering requirement for the winnings from no-deposit bonuses for registration is 50x.
- Race rules. Players that have made at least 3 deposits at Fastpay casino are eligible for participation in the Race. Points are generated based on the Multiplier score. Multiplier is calculated as payoffs sum divided into bet sum. Multiplier Rates: From x100 to x199 = 1 point From x200 to x299 = 3 points From x300 to x399 = 7 points From x400 to x499 = 15 points From x500 to x699 = 35 points From x700 to x899 = 50 points From x900 to x999 = 80 points From x1000 to x1499 = 150 points From x1500 to x1999 = 400 points From x2000 to x2999 = 600 points From x3000 to x3999 = 800 points From x4000 to x4999 = 1000 points From x5000+ = 1500 points Only Real Money gameplay on slots count towards the tournament. Live and table games are excluded. A minimum bet for the participation in the race is 0.5 EUR and other currency equivalents: 0.5 USD, 0.5 CAD, 0.5 AUD, 12.50 CZK, 5 NOK, 2.25 PLN, 35 RUB, 15 UAH, 0.00005 BTC, 0.0024 BCH, 0.0085 LTC, 0.003 ETH, 219.5 DOG. All slot games are participating in the tournament except the excluded games. Participating games are listed in the bottom of the page. Excluded slots from participation are: Who's the Bride, Who's the Bride Touch, Medallion, 300 Shields, Dead or Alive, Dead or Alive Touch, Dead or Alive 2, Dead or Alive 2 Touch, Let’s Get Ready To Rumble, Mega Joker, Mega Joker Touch, Razor Shark, Extra Juicy, Peking Luck, Reel Steal, Reel Steal Touch, Tiki Tumble, Cazino Cosmos, Cazino Zeppelin. The leaderboard is updated in real time. Prizes are automatically added to the player account at the end of each tournament round. All tournament prizes including winnigs from free spins come with 10x wager requirement. Maximum winnings from free spins are limited to 50 EURO/USD, 3,500 RUB, 1,500 UAH, 225 PLN, 75 CAD, 75 AUD, 500 NOK, 1,250 CZK, 0.005 BTC, 0.325 ETH, 0.2 BCH, 0.75 LTC, 22,000 DOGE. No maximum win for the cash prizes. All the bonuses and winnings from free spins should be wagered within 48 hours after the issue. In the case wager requirement is not completed within the specified timeframe bonus amount and any winnigs will expire. Player’s full nickname will be displayed on the leaderboard. If you haven’t set up a nickname for your account yet, you can do this on your profile information page, or contact support. If at the end of the Race players account is blocked or self-excluded - no winnings are awarded. All bets made in other currencies are converted to Euro using Google Finance rates.
- FASTPAY Casino management has the right to update bonus terms at any time.
The Maximum bet amounts (if a player tries to wager more, the bet will be cancelled)
- Fastpay casino restricts the amount of bets that could be placed in slot games to the following values: 30 EUR, 30 USD, 300 NOK, 775 CZK, 45 CAD, 45 AUD, 130 PLN, 2100 RUB, 900 UAH, 0.0031 BTC, 0.1 BCH, 0.18 ETH, 0.46 LTC, 13,600 DOGE (excluding Amatic and Edorphina slots).
- The maximum bets for Amatic, Edorphina, Wazdan and Red Tiger Gaming slots are: 5 EUR, 5 USD, 500 SEK, 500 NOK, 7.5 CAD, AUD 7.5, 200 PLN, 150 UAH, 350 RUB, 0.0014 BTC, 0.035 BCH, 0.18 LTC, 0.05 ETH, 2,450 DOGE.
- For Card, Poker, Video Poker, Craps, Lottery, Roulette games (total bet per table) maximum bets are the following: 500 EUR, 500 USD, 5000 NOK, 12000 CZK, 750 CAD, 750 AUD, 35000 RUB, 2250 PLN, 15000 UAH, 0.065 BTC, 2 ETH, 1 BCH, 10 LTC, 235000 DOG.
- For Casual games are: 25 EUR, 25 USD, 250 NOK, 600 CZK, 40 CAD, 40 AUD, 1500 RUB, 108 PLN, 15000 UAH, 0.005 BTC, 0.15 ETH, 0.05 BCH, 0.5 LTC, 6000 DOG.
- For Bonus Buy featured games maximum bets are the following: 500 EUR, 500 USD, 5000 NOK, 12000 CZK, 750 CAD, 750 AUD, 35000 RUB, 2250 PLN, 15000 UAH, 0.065 BTC, 2 ETH, 1 BCH, 10 LTC, 235000 DOG.
- Games Dead or Alive, Dead or Alive 2, Dragons fire MegaWays, Dragons Luck MegaWays, Extra Juicy, Golden Leprechaun MegaWays, Let’s Get Ready To Rumble, Medallion, Mega Joker, Mystery reels Mega Ways, Napoleon, Peking Luck, Razor Shark, Temple Tumble, The Final Countdown, Who's the Bride, Who's the Bride Touch, 300 Shields have a maximum bet limits of 1 EUR or currency equivalents: USD: 1, CAD: 1.5, AUD: 1.5 NOK: 10, CZK: 25, PLN: 4.5, RUB: 70, UAH: 30, BTC: 0.0001, BCH: 0.0048, ETH: 0.006, LTC: 0.019, DOGE: 439
- Games The Reel Steal, Tiki Tumble have a maximum bet limits of 2 EUR or currency equivalents: USD: 2, CAD: 3, AUD: 3, NOK: 20, CZK: 50, PLN: 9, RUB: 140, UAH: 60, BTC: 0.0002, BCH: 0.0096, ETH: 0.012, LTC: 0.038, DOGE: 878
- Games Cazino Cosmos, Cazino Zeppelin, Cherry Fiesta, Crazy Starter, Dragon's Luck Power Reels, Five Star Power Reels, Hit It Big, Hit It Hard, Ice and Fire, Jack Hammer 2: Fishy Business, Johnny the Octopus, Lucky Blue, Magic Target, Millionaire, Mystery Jack, Mystery Reels Power Reels, Opal Fruits, Phoenix Fire Power Reels, Piggy Riches Megaways, Princess Royal, Rio Stars, Spin and Spell, Sword of Khans, Totem Lightning Power Reels, West Town have a maximum bet limits of 5 EUR or currency equivalents: USD: 5, CAD: 7.5, AUD: 7.5, NOK: 50, CZK: 125, PLN: 22.5, RUB: 350, UAH: 150, BTC: 0.0005, BCH: 0.024, ETH: 0.03, LTC: 0.095, DOGE: 2195
- Games Immortal Romance, Playboy, The Finer Reels of Life, Thunderstruck, Thunderstruck II have a maximum bet limits of 6 EUR or currency equivalents: USD: 6, CAD: 9, AUD: 9 NOK: 60, CZK: 150, PLN: 27, RUB: 420, UAH: 180, BTC: 0.0006, BCH: 0.0288, ETH: 0.036, LTC: 0.114, DOGE: 2634
- Games Fire Joker, Moon Princess, Raging Rex, Wild Blood, Wild Falls, Pumpkin Smash, Halloween Jack, Joker Pro, The Wish Master, Victorious MAX, Blaze of Ra, Danger! High Voltage, Fat Rabbit, Wild Swarm, Jammin' Jars have a maximum bet limits of 10 EUR or currency equivalents: USD: 10, CAD: 15, AUD: 15 NOK: 100, CZK: 250, PLN: 45, RUB: 700, UAH: 300, BTC: 0.001, BCH: 0.048, ETH: 0.06, LTC: 0.19, DOGE: 4390
- An inactive (dormant) account is a Player Account, which a player has not logged into, or has been logged out of, for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of €10 or its equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.
- You authorise the Casino to debit this fee from your Player Account at the beginning of the month following the day on which your account is deemed inactive, and at the beginning of every subsequent month that your account remains inactive. The Casino will stop deducting the fee, if the account balance is zero or if the account is re-activated.
- You are free to contact our customer service team according to the instructions found on the Website to make any complaints regarding our services.
- Complaints are handled in the support department; if the support team cannot solve the case immediately, the complaint is passed to a superior organizational unit of the Casino. You will be informed about the status of your complaint to a reasonable level.
- If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.
- In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail; you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
- When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.
- Gambling at an online casino should always be aimed at entertainment. However, there are some people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
- If you think that you’ve started spending more money than you can afford, or gaming interferes with your normal daily routine, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
- To help players gamble responsibly, we have limits on deposits or user account activity that can be set. Please send an email to firstname.lastname@example.org or contact our 24/7 live support chat to apply limits to your account.
- Limits can be changed at any time. Lowering a limit takes effect immediately; however, raising a limit requires email confirmation and can be applied only after the previous limit of the same type expires. This rule is applied for the players to avoid rash decisions. If you need more information or assistance regarding Personal Limits, please contact our support team at email@example.com.
- Deposit Limit. You can set a limit on your deposits for a day, a week, or a month.
- Loss Limit. A limit on your losses in the casino could be set for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit €50, set a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of the €1,000 balance, as it is based on the initial deposit rather than on the winnings.
- Wager Limit. You can limit the amount you can wager per day, week, or month.
- Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. When the limit is active, you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period.
- Cooling-Off period is applied to your account immediately. When it expires, your account will automatically be re-activated. Please note that in cooling-off mode all active bonuses will be forfeited.
- Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so, your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. The remaining funds on your balance will be paid using one of the payment methods used for depositing. You will not be able to deposit funds while this limit is active. Upon its expiring, your account will automatically be re-activated.
- Self-exclusion upon request. You may contact our Support Team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
PROTECTION OF MINORS.
- The Casino only accepts players who are at least 18 years old; it uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.
- However, we realize that due to a wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help to reach this goal. Please visit the following websites for more information: