Frequently Asked Questions

ACCOUNT SETTINGS

Creating an account at Fastpay Casino is very simple. Just click Sign Up button at the top right corner of the screen and fill in the required fields. After that, please check your email inbox and confirm your registration by clicking the link in the message you will receive from us. Once it is done, you can sign in to your account using your username and password.

The easiest way to recover your password is to follow the link “Forgot Your Password?” after clicking Sign in button. Type in your email address, which you used when registering at Fastpay online casino, and click Reset password. Check your email inbox and follow the instructions, and you will set your new password quickly easily. If you need help with resetting your password, please contact our customer support team at support@fastpay-casino.com

If you forgot the email address you had used when creating your account at Fastpay Casino, please contact our customer support team at support@fastpay-casino.com. Alternatively, you can contact us via Live Chat (the button is at the right bottom corner of the screen). We will help you out as soon as possible.

No, it is strictly prohibited. If one person creates multiple accounts, all these accounts will be blocked and all payouts will be suspended. Please see our Terms and Conditions for more details.

Yes, you can use multiple currencies at the same time. Adding a currency to your account is really simple. Just sign in to your account and update info in your profile by selecting one or more additional currencies. After you added a currency (or currencies), just click Select button next to this currency in your profile.

It is very important to make sure that your personal data you provide during the registration is true and accurate. If your data is inaccurate or false, you won’t be able to complete the verification procedure and cashout your winnings. If you have a problem related to your personal data, please contact our customer support team.

Security and account verification

They are safe as never before! Fastpay Casino is using cutting-edge encryption methods to securely store and transfer data. Your personal details, such as name, address, credit card number and other sensitive information, is under reliable protection. See our Terms and Conditions for more information on privacy and security.

Usually processing of documents start right after they are submitted, but in some cases this procedure may take up to 24 hours. To learn about the status of your account verification, you can always contact our customers support team via email (support@fastpay-casino.com) or live chat (the chat button bottom is in the bottom right corner of the screen).

Yes, it is possible if your documents do not comply with the laws of Curacao. We also might contact you personally or ask for copies of other documents. You can always learn about the status of your documents from My account tab of your profile.

Deposits and withdrawals

Fastpay casino allows depositing and withdrawing money in the following currencies: US Dollar (USD), Euro (EUR), Russian ruble (RUB), Norwegian Krone (NOK), Czech Koruna (CZK), Canadian Dollar (CAD), Australian Dollar (AUD), Polish złoty PLN, Ukrainian hryvnia (UAH), Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE).

Deposits at Fastpay Casino are instant. If that is not the case, the issue, most likely, is on the side of your payment processor. If your deposit wasn’t credited to your account instantly, please don’t hesitate to contact our customer support team at support@fastpay-casino.com

By default Fastpay Casino doesn't charge any fees, but this might depend on the payment system you are using. Some of them may take a small fee. Please check our Banking page and our Terms and Conditions for more information.

The minimum deposit amount is 10USD / 10EUR / 15CAD / 15AUD / 40PLN / 500RUB / 100NOK / 250 CZK / 500 RUB / 300 UAH / 0.001 BTC / 0.2 LTC / 2000 DOGE / 0.05 ETH / 0.02 BCH / 8800 DOGE. The minimum cashout is 20 EUR / 20 USD/30CAD/30AUD/80 PLN/1000RUB/600UAH/200NOK/0.01BTC/0.2LTC/0.05 ETH/0.02 BCH/20000DOGE. For more information you can visit our Banking page.

Fastpay Casino provides very fast payouts. All our withdrawal requests are processed instantly; however, in some cases there might be delays and cashout might take up to 12 hours. Please note that when we are sending money to bank cards, it can take from 3 to 5 banking days for the funds to arrive at your bank account.

Bonuses and promotions

Sign in to Fastpay Casino, go to My account tab and click Bonuses. Here you will see the information about all your active bonuses and their wagering requirements. If you have any additional questions about the bonuses, please feel free to contact our customer support team at support@fastpay-casino.com or click our live chat button (at the bottom right corner of the screen).

Not all casino games contribute to meeting the wagering requirements when you are playing for real money. Please see the Bonus terms section of our Terms and Conditions to check which games do not contribute to bonus wagering.

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