Frequently Asked Questions
Creating an account at Fastpay Casino is very simple. Just click “Sign Up” button at the top right corner of the site and fill in necessary information. After that check your email and confirm your registration by clicking link in it. Once that is done, you can sign in to your account with your login and password.
The easiest way to recover your lost password is to use a link “Forgot Your Password?” after you click “Sign in” button. Fill in your email that was used when you registered at Fastpay online casino and click “Reset password”. Check your email and follow the instructions to set your new password. If you were unable to reset your password on your own, please contact our customers support team at firstname.lastname@example.org
If you forgot your email address that was used to make an account at Fastpay Casino, please contact our customers support team at email@example.com or contact us via Chat button (right bottom of the screen). We will help you out as soon as possible.
No, this is strictly prohibited. Creating multiple accounts by one person can lead to termination of the accounts and suspending of all payouts. See our Terms and Conditions for more information.
Adding another currency to your account is really simple. Just sign to your account and update your profile info by choosing another currency. After you added another currency (or currencies) you can just click “Select” button next to this currency in your profile.
It is very important to pay attention to filling up your personal data during registration. If data is fake, you cannot complete verification procedure and cashout your winnings. If you have a problem with personal data, please contact our customers support team.
Security and account verification
It is safe as never before. Fastpay Casino is using cutting edge encryption methods to securely store and transfer data. Your personal details, such as name, address, credit card number and other sensitive information, is under reliable protection. See our Terms and Conditions for more information on privacy and security.
No, that is not necessary in most cases. But, in some cases of suspicious activity, our anti-fraud department might request additional information to verify your account. We will ask you to verify your account if you’re using bank card for depositing and payouts to be sure that this card belongs to you. Also, we shall ask to verify your account when depositing and withdrawals sum (in total) will be 2800 euro or we have reasons to think that your account can be part of cheating scheme.
You can upload your documents right to your account after you signed in. Just visit “My account” and “Documents” page and upload all necessary files. The maximum size of the file is 2MB.
Usually your documents start being processed right after you submitted them, but in some cases procedure may take up to 24 hours. If you wish to know the status of your account verification, you can always contact our customers support team via firstname.lastname@example.org or chat with us via Chat button (bottom right corner of the screen).
Yes, that is a possibility in case your documents do not comply with laws of Curacao. We also might contact you personally or ask for alternative document copies. You can always check the status of your documents at your personal profile at “My account”.
Deposits and withdrawals
Fastpay casino allows to deposit and to withdraw money in the following currencies: USD, EUR, RUB, CAD, AUD, PLN, NOK, BTC, ETH, BCH, LTC, DOGE.
Deposits at Fastpay Casino are instant. If that is not the case, the issue, most likely, is on the side of your payment processor. If your deposit wasn’t credited to your account, please don’t hesitate to contact our customers support team at email@example.com
By default Fastpay Casino doesn't charge any fees, but this might depend on the payment system you are using. Some of them may take a small fee. Please check our Banking page and our Terms and Conditions for more information.
The minimum deposit amount is 10EUR/10USD/100NOK/40PLN/15CAD/15AUD/500RUB/0.0001BTC. The minimum cashout is 20EUR/20USD/200NOK/80PLN/30CAD/30AUD/1000RUB and for Bitcoin there’s no minimum cashout. For more information you can visit our Banking page.
Fastpay Casino provides very fast payouts. All our withdrawal request are being processed immediately, however in some cases there might be delays and cashout might take up to 12 hours. Pay attention that after we are sending money to bank cards, it can take from 3 to 5 banking days to reach it.
Bonuses and promotions
Sign in to Fastpay Casino, go to “My account” and click “Bonuses”. Here you will see the information about all your active bonuses and their wagering requirements. In case you don’t understand something about bonuses and have some additional questions please feel free to contact our customers support team at firstname.lastname@example.org or use the Chat button (bottom right corner of the screen).
Not all casino games contribute to bonus wagering requirements when playing on real money. Please see the "Bonus terms" in our Terms and Conditions to check which games do not contribute to bonus wagering.