Frequently Asked QuestionsFrequently Asked Questions

Frequently Asked Questions

Account settings

How can I create a free account at Fastpay casino?
Creating an account at Fastpay Casino is simple.

  • Just click the Sign Up button in the top-right corner of the screen and fill in the required fields. Please note that it will not be possible to update the email address in the future, so you have to double-check the email you entered and use only the up-to-date address.
  • After submitting the registration form, you have to confirm your account by clicking the link in the email you will receive from us.
  • Once it is done, you can sign in to your account using your e-mail and password and make a deposit.
How can I update the e-mail address of my Fastpay casino account?

Unfortunately, it is technically impossible to update the e-mail address that was used to create an account at Fastpay casino. If you forgot your password or lost access to your email, please check the next point.

How can I change the password for my Fastpay casino account?

Go to the Security tab of your profile and enter your old and new password twice in the Password Change field, then click the "Update" button.

I forgot my password. What should I do?
The easiest way to recover your password is to follow the link Forgot Your Password? after clicking the "Sign in" button.

  • Enter your email address, which you used when registering at Fastpay casino, and click on "Reset password".
  • Check your email inbox and follow the instructions that will help you to set your new password.
  • If you need help resetting your password, please contact our customer support team at support@help-fastpay-casino.com indicating the registration data or chat with us (the button is at the right bottom corner of the screen).
I forgot the e-mail address I used while registering. How can I recover it?

If you forgot the email address you had used when creating your account at Fastpay casino, please contact our customer support team at support@help-fastpay-casino.com specifying any other details of your account. Alternatively, you can contact us via Live Chat (the button is at the right bottom corner of the screen).
Please note that it is also against the rules to create a new account if you have previously closed your first account.

Can I register more than one account at Fastpay Casino?

No, it is strictly prohibited. If one person creates multiple accounts, all these accounts will be blocked and all payouts will be suspended.

According to our rules, duplicate accounts also include those accounts that use the same physical address, the same static IP address, the same device or the same payment system.

Therefore, if you live together with someone who also wants to play at Fastpay casino or if you use the same device, we highly recommend contacting us via Live Chat or e-mail (support@help-fastpay-casino.com) before creating the second account and to warn us about it to avoid problems with payouts in the future.

We'll consider your situation and decide which account will receive bonuses. Please see our Terms and Conditions for more details.

What will happen if I provide inaccurate or false personal data during the account registration?

It is crucial to make sure that the personal data you provide during the registration is true, accurate and is yours. If your data is inaccurate or false, you won’t be able to complete the verification procedure and withdraw your winnings. If you have a problem related to your personal data, please contact our customer support team via email support@help-fastpay-casino.com or Live chat.

Account verification

Do I need to verify my account at Fastpay casino?

Verification is required upon making the first withdrawal and takes only a few minutes. Have no worries, our support agents are working 24/7 to make this process as quick and easy as possible for you. Also, if you already have a verified account with our sister casinos Casino4u or Cobber, we will transfer your documents to your Fastpay account.

What documents are required for the verification?
Generally, we need 3 types of documents:

  • Identity documents. The document confirming your identity should contain an expiry date, your first and last name, your dob, your unaltered photo printed on it, and it should be valid. In some cases, you may also be asked to take a selfie with an ID document.
  • Payment method verification. If you deposited from card - you need to upload photos of the front and backsides of your debit card, if you deposited from e-wallets or bank transfer methods - you need to upload screenshots of account holder data and last deposits transaction info. Please note that you have to verify all payment methods, which were used for deposit, at least once.
  • Address confirmation. It can be a photo or a screenshot of any bill or bank statement that is no older than 90 days and that displays your name and address in full.
Where should I upload the requested documents?

You should upload all the required photos (please note that we don't accept scanned copies or PDF files) to the Documents section of your Fastpay casino account.

How long does it take to verify my account?

Usually, processing of documents starts right after they are submitted and takes about 10 minutes, but in some exceptional cases this procedure may take up to 24 hours.

How will I know that my account is verified?

When your account is fully verified, we'll email you, stating this. If you didn't receive any emails from us but all the documents were uploaded, please visit the Documents section of your Fastpay casino account in order to check the status of the uploaded documents and the corrections that you may have to make.

If you still have questions why some of the documents weren't accepted, feel free to contact our customer support team via email (support@help-fastpay-casino.com) or Live Chat (the chat button is in the bottom-right corner of the screen).

My payment card has been lost/ canceled/ stolen/ replaced, how can I verify it?
In order to verify the card that you don't physically have for any reason, we need confirmation that the card was yours. Here are the examples of the documents that we can accept:

  • bank statement showing your name and transactions made into our casino from this card;
  • confirmation from your bank that the card was lost, blocked or replaced by another one containing your name and numbers of both cards.

Account security

Are my personal data safe at Fastpay Casino?

They are safe as never before! Fastpay Casino is using cutting-edge encryption methods to securely store and transfer data. Your personal details, such as name, address, credit card number and other sensitive information, is under reliable protection. See our Privacy Policy for more information.

Can I set up a two-factor authentication?

Sure! To start this process, you'll need to install a code-generating app such as Google Authenticator on your device. Then you have to go to the Security page to link your device to your Fastpay casino account by scanning the QR code displayed on the screen. The last step is to enter the received code on the same page.

How can I get a copy of my transactions or betting history?

In order to apply for this data, you need to write an official request to support@help-fastpay-casino.com from the e-mail address that your casino account is linked to. The message must include the request itself and the following registration data: your full name, date of birth, address of residence, cell phone.

Can someone make a deposit with my saved card details by accessing my Fastpay account?
It is not possible for the following reasons:

  • Only the card number and expiration date are saved, these data are not enough to make a deposit.
  • The secret three-digit code is not saved. When making a deposit, the player must first enter the CVV/CVC of the card and
  • Additionally, confirm the transaction with the 3D secure code that is sent to the personal cell phone directly by the bank. This helps to protect transactions made on the Internet.
Can I share my player`s account with a third party?

You shall not allow anyone (including a relative, friend or otherwise connected person) to use your account, password or identity to access your Fastpay account. Please note, that you will be fully responsible for any activities commenced on your account by a third party.

Deposits and withdrawals

What currencies does Fastpay Casino support?

Fastpay casino allows depositing and withdrawing money in the following currencies: Euro (EUR), US dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), New Zealand Dollar (NZD), Norwegian Krone (NOK), Russian Ruble (RUB), Japanese yen (JPY), South African rand (ZAR), Brazilian real (BRL), Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT), Binance Coin (BNB), Cardano (ADA), TRON (TRX), USD Coin (USDC).

How quickly my deposit will be credited to my Fastpay casino account?

Deposits at Fastpay Casino are instant. If that is not the case, the issue, most likely, is on the side of the payment processor. The most common delays occur with crypto deposits, as each cryptocurrency transaction must accumulate at least 6 confirmations in the blockchain to be credited to your account.

My deposit was not credited to my Fastpay casino account, although the funds were taken from my bank account. What should I do?

In such cases, we suggest that you upload a screenshot or a photo with detailed information of the certain transaction into the Documents tab of your Fastpay account in any section. It should contain the following info: transaction ID or reference number, date/time, amount, recipient. Then please contact our Live chat agents (the chat button is in the bottom-right corner of the screen) and tell them about your problem. It usually takes from 1 to 3 banking days to resolve such cases.

Does Fastpay Casino charge any fees for depositing?

By default, Fastpay Casino doesn't charge any fees, but this might depend on the payment provider processing the deposit. Sometimes customers from non-Eurozone countries may be charged additional fees due to conversion rates when the payment system has an EUR processing channel.

What are the minimum deposit and withdrawal amounts?

The minimum deposit amount is 10 EUR, 10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 500 RUB, 1200 JPY, 160 ZAR, 60 BRL, 0,0001 BTC, 0,01 ETH, 0,001 BCH, 0,01 LTC, 1 DOGE, 5 USDT, 0,01 BNB, 2 ADA, 10 TRX, 5 USDC.
The minimum cashout is 20 EUR, 20 USD, 30 CAD, 30 AUD, 30 NZD, 200 NOK, 1000 RUB, 2400 JPY, 320 ZAR, 120 BRL, 0,0004 BTC, 0,015 ETH, 0,048 BCH, 0,13 LTC, 480 DOGE, 23,4 USDT, 0,084 BNB, 16,8 ADA, 320 TRX, 20 USDC.

Can I top up the casino balance in fiat currency (EUR, USD, CAD, AUD, NZD etc.) from a crypto wallet?

Yes, all you need to do is to choose the currency you would like to top up in crypto (it could be either fiat or crypto), then select the crypto that you would like to send and copy the address specified on the deposit page under the QR code.
Please ensure that your deposit is higher than the minimum deposit amounts that can reach your Fastpay casino account, which are 0,0001 BTC; 0,001 BCH; 0,01 ETH; 0,01 LTC; 1 DOGE; 5 USDT; 0,01 BNB; 2 ADA; 10 TRX; 5 USDC.
Additionally, please note that only ERC-20 and TRC-20 tokens are supported. If you send BEP-20 tokens, the funds will be lost, and it will be technically impossible to refund them.

Can I make deposits from joint accounts with my relative`s or a corporate account?

Unfortunately, it is forbidden to make deposits from corporate or co-accounts according to our Terms and Conditions. You can only make deposits from your own accounts, not shared with anyone else. Please note that it is technically impossible to track the account holder at the moment of the deposit and block the transaction if the name on the card doesn't match with the one you indicated in your profile info. We can only find this out during account verification.

Can I deposit from my debit card and withdraw via crypto? Or can I deposit via crypto and withdraw to my bank card / account?

Please note that such actions are strictly prohibited by our Withdrawal policy. If you made a deposit from fiat deposit method, then you will not be able to withdraw your winnings to crypto wallets. The same rule applies to the deposits made in cryptocurrencies: you won't be able to cash out winnings from such deposits to your card or via bank transfer.
We do not exchange funds between fiat and cryptocurrency payment methods.

How long does it take to cash out?

Fastpay Casino offers very fast payouts. We process withdrawal requests 24/7 and approve or decline each request within a few minutes. The rest of the processing time depends on the type of payment system you use. Withdrawals to crypto or e-wallets can reach your bank account in a couple of minutes. Cashouts via bank transfers or to cards take from one business day. More information about all available payment systems and their conditions you can find on the Payments page.

Do I have to wager my deposit before the withdrawal if I didn`t play with bonus?

Yes, in our casino you have to wager your deposit 3 times in slots or 10 times in table or live games before being able to withdraw your winnings. This means that before requesting the withdrawal, you need to make a sum of bets equal to your deposit multiplied by three (or ten). To figure out how much more you need to bet, please contact our LiveChat (in the bottom-right corner of the screen). If you want to cash out now without meeting the wager requirement, such a payout request can be processed with a 10% fee with the approval of our administration.

How much can I withdraw from Fastpay casino per day, week and month?

The maximum amount for withdrawal per day is 5000 EUR (5000 USD, 7500 CAD, 7500 AUD, 7500 NZD, 50 000 NOK, 350 000 RUB, 600 000 JPY, 80 000 ZAR, 30 000 BRL, 0,1 BTC, 3,85 ETH, 12 BCH, 33 LTC, 120 000 DOGE, 5850 USDT, 21 BNB, 4200 ADA, 80 000 TRX, 5000 USDC).
Please note that the day in the limit calculation is not counted as a calendar, but as 24 hours from the last cashout request.
We don't have a weekly limit, and the next one that exists in our casino is monthly. In total, you can withdraw 50 000 EUR per month (50 000 USD, 75 000 CAD, 75 000 AUD, 75 000 NZD, 500 000 NOK, 3 500 000 RUB, 6 000 000 JPY, 800 000 ZAR, 300 000 BRL, 1 BTC, 38,5 ETH, 120 BCH, 330 LTC, 1 200 000 DOGE, 58 500 USDT, 210 BNB, 42 000 ADA, 800 000 TRX, 50 000 USDC). The monthly withdrawal limit is updated on the first day of each month.

General information on bonuses

How can I keep track on the progress of the wagering requirements for my bonuses?

You can easily track the status of your bonus wagering by visiting the Bonuses history tab. It provides a comprehensive overview of all your active and completed bonuses, including their respective wagering requirements.

If you have any further inquiries or need assistance regarding the bonuses, our customer support team is always ready to help. You can reach out to them via email at support@help-fastpay-casino.com or simply click on the LiveChat button located in the bottom-right corner of your screen.

Are all games allowed to play with an active bonus?

Please note that only specific slots are available for playing with an active bonus. You can easily find these slots by visiting the game lobby's main page and selecting the "Bonus Wagering" category. Conversely, the slots that are excluded from bonus wagering can be found in paragraph 14.16 of our Terms and Conditions.

How much can I bet while playing with an active bonus?

Maximum bet while playing with an active bonus is the following: 5 EUR, 5 USD, 8 CAD, 8 AUD, 8 NZD, 50 NOK, 300 RUB, 600 JPY, 80 ZAR, 30 BRL, 0,0001 BTC, 0,004 ETH, 0,012 BCH, 0,033 LTC, 120 DOGE, 5,85 USDT, 0,021 BNB, 4,2 ADA, 80 TRX, 5 USDC.

Can I withdraw bonus winnings before the wagering requirements are met?

We kindly inform you that in order to withdraw any winnings obtained from a bonus, it is necessary to complete the wagering requirements. Until the wagering is fulfilled, the funds associated with the bonus are not considered real and cannot be withdrawn.

VIP program

Do you offer sign-up bonuses?

For detailed information about our sign-up offer, we recommend visiting our partner website. It's important to note that this promotion is available only to players from specific countries.

If you are eligible for the bonus, claiming your free spins is simple. Just follow these steps:

1. Register via the link provided on the website above;
2. Fill in your personal details;
3. Verify your phone number.

Do you offer bonuses outside the VIP program?

Please note that we can only guarantee the bonuses that are included in our VIP program. However, our loyal players may be eligible to receive loyalty free spins or even cash-bonuses upon request. The criteria for issuing such bonuses cannot be disclosed, but we appreciate the continued support of our players and strive to reward their loyalty whenever possible. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

Does Fastpay offer a cashback?

Yes, our VIP program provides weekly cashback for all players starting from Panda Skater level. Every Friday, you can get 10% of your losses back.

What are the conditions to get Cashback?

Our cashback is awarded every Friday, based on the difference between the amount of deposits and withdrawals for the previous week. Cashback is calculated from the amount spent using the following formula:

((total deposits for the period) - (player's balance with bonus part) - (processed cashouts for the period) - (pending cashouts for the period)) × 0.1.

In order to be applied to the player’s account, the cashback amount should be at least 10 EUR (10 USD, 15 CAD, 15 AUD, 15 NZD, 100 NOK, 700 RUB, 1200 JPY, 160 ZAR, 60 BRL, 0,0002 BTC, 0,0077 ETH, 0,024 BCH, 0,066 LTC, 240 DOGE, 11,7 USDT, 0,042 BNB, 8,4 ADA, 160 TRX, 10 USDC), which means that the minimum amount spent to be eligible for a Cashback is 100 EUR (100 USD, 150 CAD, 150 AUD, 150 NZD, 1000 NOK, 7000 RUB, 12 000 JPY, 1600 ZAR, 600 BRL, 0,002 BTC, 0,077 ETH, 0,24 BCH, 0,66 LTC, 2400 DOGE, 117 USDT, 0,42 BNB, 84 ADA, 1600 TRX, 100 USDC).

What do I need to move through the levels of the VIP program?

To unlock higher levels in our VIP program, you'll have to accumulate a specific number of points known as Status Points (also called Loyalty or Comp Points). These points can be earned by wagering real money, regardless of whether you win or lose. For every 20 EUR wagered on slots, or 200 EUR (or equivalents) if you play live or table games, you'll earn 1 Status Point.

Can I redeem my points?

Points become available for exchange when you reach Panda Driver level and can be redeemed at any time in the Bonuses section of your account.

Will I lose my level if I exchange points?

No, you won't lose your VIP-level. Whenever you place real-money bets, you earn both Status Points and Redeemable (or Exchangeable) Points. While Status Points showcase your VIP level, Redeemable Points can be exchanged for cash bonus.

Responsible gambling

What types of limits can be applied at Fastpay casino?
  • Deposit limit: deposit limits allow you to control the amount of money you can deposit into your account. The amount can be set over a period of one day, one week, or one month.
  • Loss limit: gameplay will be limited by the preferred loss amount. This setting limits the amount you can lose per day, week or month.
  • Wager limit: gameplay can be limited by setting the wager limits. This setting controls the amount of money you can wager per day, week or month.
  • Session limit: you can limit your stay in the game by setting a session limit that is measured in minutes. The restriction takes effect instantly. Once your session has expired, you will be logged out from your account automatically. A new session will begin on your next login.
  • Cooling-off: you can always take a break from gambling by setting a period of suspension from online gambling. You won’t be able to make deposits and play during the specified period, also you will be excluded from all advertising offers. After the set period expires, you’ll receive a notification email saying your account is active again. Cooling-off can be set up for 1 day, 3 days, 1 week, 1 month, 3 months, 6 months.
  • Self-exclusion: during the 'Self-exclusion' period, you will not be able to access your account, which means you will not be able to upload documents, withdraw funds, receive e-mail promotions and bonuses. This limit can be set for the following periods: 24h, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years and forever.
How can I set up the limit?

To set a limit, please contact us via Live Chat (in the bottom-right corner of the screen) or e-mail (support@help-fastpay-casino.com) specifying the type of limit and time period. Our support agents are available 24/7 to help you. That's why the limit will be set immediately upon your request.

When is the set limit updated?

The set limit is updated on the exact time when it was applied. Meaning, if you set a deposit limit at 10 AM, it will not be updated with the next calendar day at 12 AM, but at 10 AM of the next day. The same applies to weekly and monthly limits.

If I want to remove a limit, does this happen immediately?

According to our protocols, 24 hours have to pass since your request to remove the limit. This rule applies only to the limits set for a certain period of time. If you have closed your account for an indefinite period of time, you can re-open it only in 7 days after your request. It helps to protect players from making impulsive decisions.

Would it be possible to delete an account and all personal data?

As stated in our Terms and Conditions, you can have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for 5 years according to our Privacy policy.

Would it be possible to close my account at all your sister casinos?

Of course! Chat or email us with the request to close your account in our sister casinos and your accounts with specified email address will be closed in the following casinos:
Fastpay, Casino4u, Wildblaster and Cobber.

Game play

How many games does Fastpay casino provide?

Currently, Fastpay casino has about six thousand active games. This list is growing regularly, we do our best to provide our players with the largest possible choice of games. If you cannot find a game that you like, you can send us a request, and we will pass your feedback to the Fastpay administration.

Does Fastpay Casino offer Live casino - which types of live dealer games are presented in the casino lobby?

All of our live dealer games are presented by one of the most popular providers - Evolution. You can find all the main types of games with a live dealer, such as all kinds of roulette, card games - Baccarat, Poker, Blackjack, most popular lotteries - Dream Catcher, Monopoly, Crazy Time.

Do you have a limit on the betting amount in games?

All of our games have a maximum bet limit. You can kindly find more information about betting limits on this page: Games max limits.

How can I play in demo-mode?
  • When you place your cursor on the game, select the option "Play for fun".
  • Another way is to open a slot and then change the currency to FUN in the upper-right corner.
  • The last option is to log out of your account, and then all slots will only be available in fun mode.
Am I allowed to use a VPN?

Unfortunately, the usage of VPN is prohibited and can lead to the confiscation of winnings earned in the slot that is banned in your country.
Please note, if you go on a trip to another country and would like to play at Fastpay from there, it is better to contact our support team (via Live Chat in the bottom-right corner of the screen or e-mail support@help-fastpay-casino.com) and clarify which providers are allowed for your country of residence.
This will help to avoid the confiscation of winnings because of even unintentionally bypassing the provider's block.

Other

Does Fastpay have sister casinos?

Yes, you can also give a try to our other Curaçao projects that have the same owner and support: Casino4u, Wildblaster and Cobber.

Does Fastpay have an application?

Our site has a progressive web app that is available for Android or for any operating system on the desktop. You can download it on your home screen by clicking on the icon "Fastpay casino app" at the bottom menu. For iOS users, our site is also fully customized and mobile-friendly!

How to become an affiliate?

For cooperation, please, visit the following website https://fastpay-affiliates.com or write an e-mail directly to support@help-fastpay-affiliates.com

Can I get support by phone in Fastpay Casino?

Unfortunately, we don't provide customer support via phone, but our agents are available 24/7 via Live Chat (button is in the bottom-right corner of the screen) and email (support@help-fastpay-casino.com).

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